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Patients & Visitors

Patient Experience Matters

We are here to help

Complaints We are here to help you when you need advice, have concerns, or don't know where to turn. PALS is a free, accessible and confidential services for patients, relatives and carers and it aims to:

  • listen to concerns, suggestions or queries
  • advise and support patients, their families and carer
  • provide information on NHS services
  • help sort out problems quickly on your behalf

Come and see us in the PALS office at the RUH main entrance. We are open 10:00 - 15:00, Monday to Friday.

You can email us:

You can telephone us:

01225 825656
01225 826319

You can write to us:

PALS
Royal United Hospitals Bath NHS Foundation Trust
Combe Park
Bath
BA1 3NG

LOLS10在线直播下注 We want to be recognised as a listening organisation; patient centred and compassionate. Your experience matters at the RUH and your feedback is very important if we are to provide a quality service.

Please tell us about your experience of the Patient Advice & Liaison ServiceLOLS10在线直播下注 by completing a short questionnaire. Tell us what is working and what we can improve. You can say what you think without giving your name, and we will use the information to improve what we do.

Patient Advice and Liaison Service (PALS)

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Making a complaint

LOLS10在线直播下注 Staff at the Royal United Hospitals Bath will do what they can to make sure you are cared for properly and promptly. Sometimes however, you may experience a problem or something may go wrong.

If the staff looking after you are unable to solve your problem you can contact PALS or you can contact our Complaints Manager.

Our aim is to help you solve your difficulties and to thoroughly investigate and respond to your concerns promptly.

You can telephone us:

01225 821655

You can email us:

You can write to us:

Complaints Manager
Royal United Hospitals Bath NHS Foundation Trust
Combe Park
Bath
BA1 3NG

Complaints Process

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If you require this leaflet in a different format, such as Braille, audio cassette, large print or another language, please contact the Patient Advice and Liaison Service (PALS) here.

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